EliteHomeStyle
No Sales Tax

Click here to register for offers and promotions! 

Returns Policy

Items that qualify for a Return:

  • Damaged in shipment Merchandise within 48 hours of receipt. Please note that the carrier must be notified of the damage within 48 hours.
  • Merchandise that has not been removed from its original packaging within 14 days of receipt (not valid on quantity orders that contain two or more fixtures).
  • Merchandise that was not shipped correctly or was mispacked within 5 days of receipt.

After receiving and inspecting returned merchandise, you will receive a credit for the purchase price of the item, less the original shipping fee and less a 35% restocking fee on all returned merchandise, unless defective or shipped incorrectly. Please note: Items that are final sale, discontinued or custom made cannot be returned.

Items that qualify for an Exchange:

  • Damaged in shipment Merchandise within 48 hours of receipt. Please note that the carrier must be notified of the damage within 48 hours.
  • Defective Merchandise will qualify for an exchange within 10 days of receipt.
  • Merchandise that was ordered incorrectly within 10 days of receipt, unopened in its original packaging (not valid on quantity orders that contain two or more fixtures).
  • Merchandise that was not shipped correctly or was mispacked within 5 days of receipt.
  • Merchandise that is being exchanged within the 14 day exchange period, unopened in its original packaging (not valid on quantity orders that contain two or more fixtures).
  • Merchandise that is of equal or greater value within 14 days of receipt, unopened in its original packaging.

After receiving and inspecting returned merchandise, you will receive a credit for the purchase price of the item, less the original shipping fee and less a 35% restocking fee on all returned merchandise, unless defective or shipped incorrectly. Please note: Items that are final sale, discontinued or custom made cannot be exchanged.

General:

  • Within 14 days of receipt of your shipment, you may return any product purchased from EliteHomeStyle.com, unopened in its original packaging and in original condition for a full cash refund, less shipping charges and a 35% restocking fee.
  • Within 14 days of receipt of your shipment, you may exchange any product purchased from EliteHomeStyle.com, unopened in its original packaging and in original condition for a replacement product, less shipping charges and a 35% restocking fee (We'll refund the original shipping cost if the return is a result of our error).
  • Any order that is canceled after 72 hours of being placed will be charged a 35% restocking since the order will have been submitted to the manufacturer. (Note: We only charge a restocking fee because these fees are imposed by the manufacturers). However, any order that has already been picked or is in-transit to our warehouse for shipment cannot be cancelled.
  • Any item that is a custom made item, final sale or becomes discontinued cannot be returned for a refund, exchange or credit.
  • Water Coolers are considered final sale and cannot be returned or exchanged unless defective.

EliteHomeStyle.com reserves the right to refuse any returns that are not returned according to the guidelines set. To obtain credit, returned product returns must:

 

  1. Have a valid RMA# number.
  2. Have ALL original packaging
  3. Not have packaging that is written on or defaced in any way.
  4. Be sent back to the correct address provided by our Customer Service Department.

It is suggested that you repack product in larger box to avoid damage in shipping

Guidelines:

  • No products will be accepted for return more than 14 days after date of purchase. No exceptions.
  • We are not able to accept returns on merchandise damaged by shipment if a customer signs for a delivery and does not report any damage to the shipping company or to EliteHomeStyle.com within 48 hours. Then it is the customer's responsibility to file a claim with the shipping company to recoup any damages.
  • Please note that we are only able to process returns and refunds for items purchased from EliteHomeStyle.com.
  • If you are not familiar an item (i.e. finish, style, etc), we strongly recommend that you purchase one item and proceed with a large order if it meets your expectations. Multi quantity orders that do not meet consumer expectations does not qualify as a valid return or exchange. (Two or more items is considered multi-quantity).
  • All discontinued,ready to be discontinued items, custom made items and colors are non-refundable or returnable and are considered FINAL SALE.
  • We do issue store credit. Items can be returned for a credit minus restocking fees and shipping charges.
  • Products returned as defective which are found not to be defective are subject to a 15% handling charge on top of the restocking and shipping fees.
  • If a customer sends back a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping and handling charges going back to the customer.
  • If a customer refuses goods that were to be delivered to them without going through our return process, then the customer will be responsible for all return shipping charges. EliteHomeStyle.com will also charge an extra 25% return processing fee for handling the return.
  • Shipping carrier pick-ups for defective products will only be issued if exchanging for the same product or if an order was shipped incorrectly by EliteHomeStyle.com. If a wrong item was ordered by the customer, then the customer is responsible for sending the product back to our warehouse and be charged all restocking fees associated.

RMA Request

To return any product you must obtain a RMA # (Return Merchandise Authorization #). To obtain an RMA # and return instructions, please use the Returns tab on the "My Account" section. Upon approval an RMA# will be emailed along with instructions on returning your product. RMA Requests generally are processed within 1-3 business days. You can email our customer service department at [email protected].

Refunds:

You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. All returns and exchanges will be credited less restocking and shipping costs.

Product Categories:

Kitchen
Bath Room
Dining Room
Living Room
Home Office
Home Bar
Bed Room
Home Decor
Home Fireplace
All Furniture
All Lighting
Flooring & Rugs
All Outdoor
Just For Pets
Gifts For Him & Her
Bulk Quantity