There was a time long ago, before human souls became near completely mind fogged from technological interference, when they actually shared and traded with one another in real ‘face to face’ time. We at Elite Home Style liked that old style idea though we are an e-commerce store. Because in the end, past all the chaos, spin and crazy rush of the internet-media world, we realized that people just want to be treated kindly and with respect, period. And when that happens, the gratitude returned is 100%. Everyone walks away happy and a little bit brighter. We’ve certainly felt that gratitude again and again and actually, the small accolades we receive from time to time help make our job much more fun. And that rolls on to other people who call in. So after a few years of using a light hearted, courteous and ‘reachable’ customer service approach, we’ve realized that’s the ONLY way for us to go. We’re in constant voice touch with our manufacturers. And we go overboard for our customers because quite frankly, we get a lot of good tips, and great humor from those who call in. So thank you past customers for the laughter and returned appreciation! And may all of you who visit us have a fantastic 2011!
Emails from our customers:
You are so great! I love your personality, and promptness! Write back whenever you get a chance....and thanks!!!!
Monday, April 13, 2009 8:41 AM
Thank you for the swift reply. I'm happy to wait for the back order. In case no one else says it to you today, I want you to know how much it is appreciated when someone is good at their job. Thanks for that, too.
Tuesday, May 12, 2009 12:01 PM
Thank you for the heads up. And thank you for all your help!
Thursday, June 18, 2009 1:09 PM
You are fantastic!!!!
Wednesday, June 24, 2009 10:21 AM
Wonderful – thank you for your attentiveness to my order – I appreciate it.
Have a nice day.
Wed, Jul 1, 2009 at 9:50 AM
Thank you for your assistance D, its greatly appreciated!
Thanks & Regards,
Tuesday, December 01, 2009 3:29 PM
Thank you so much for your help with this, D. My husband was so pleased with the service he received from you last week. He contacted you thinking it would turn into a huge hassle and was pleasantly surprised when it was taken care of so easily. He told me how kind and helpful you were.
Kristin V. (Keith's wife)
Wednesday, January 06, 2010 12:22 PM
As a former CSR myself, I know how it helps to have the occasional "pats on the back" to compensate for the many other times that customers feel disgruntled, even if it is not your fault about a situation.
Hope this will be a year of many blessings for you.
Monday, February 22, 2010 12:48 PM
Thank you for your fast response.
On Mon, Feb 22, 2010 at 1:34 PM
The confirmation was received, thank you for your good customer service.
On Mar 10, 2010, at 2:53 PM
Thank you for your prompt response to this matter.
Very much appreciated.
Mon, 3 May 2010 13:03:12
I got your VM. We are good with the May 10 date. Please place our order on BACK ORDER status and have them send it as soon as they get it in. Thank you very much for the excellent customer service,
On 5/6/10 1:21 PM
Thanks so much for your help again D. I wish all my vendors were a quarter as helpful as you are.
Monday, June 28, 2010 3:55 PM
Just wanted to thank you once again for really going all-out to find them. You could have just said that cherry was gone forever...(like they did at ST)..but you went the extra mile and found a couple of stragglers.
Plus, you're extremely pleasant to speak to......so thanks all around. You're the best. I'd tell your boss....but you may just BE her for all I know..... ;-)
PS - If it results in a huge raise.....I get 2% !
Mon 12/13/2010 4:22 PM
Thank you so much. It's really refreshing to deal with a "real person" behind the cyber world. I appreciate all of your extra effort and will be browsing your website soon.
Enjoy the holidays.
Mon 12/13/2010 7:11 PM
Wonderful! Thank you for staying on top of this!
On 12/17/10 3:28 PM
Thank you for your most prompt reply!
Wed 7/8/2009 2:09 PM
Good Afternoon D,
You have been awesome! I hope your boss knows that your willingness to help and follow up is a real asset to his company. You do not find good customer service nowadays and you definitely exceeded my expectations. It has been a pleasure doing business with you-please pass this on to your boss at my request.
Thanks a million!
Wed 4/15/2009 5:37 PM
Thanks again D.
Tue 10/26/2010 9:04 PM
I am looking forward to the arrival. Your company should consider they very lucky to have such a dedicated employee who takes the time to follow through with customer needs and concerns. Really a pleasure to deal with you.
THANK YOU so much.....what AWESOME customer service you have! Can I recommend you for a raise, promotion, bonus etc? Seriously, you have not let me down and stayed in constant touch with me which has been so appreciative.
Again many thanks and I hope you and your family have a wonderful Thanksgiving and a great Holiday Season ~
Tue 4/6/2010 2:23 PM
You are going to laugh but I think now I want 2. A black and bronze one because I like it so much. Thanks.
Thu 11/11/2010 4:02 PM
Thanks D, you're the best!
Fri 1/07/11 5:12 PM
It turns out that the entire tasting event in India was cancelled last minute…..
I’m impressed with prompt and friendly service you provided me with today! I’ll be reaching out to you in the near future because I plan to re-stock my tasting room with French presses.
Thank you again for all you help,
I had a wonderful customer service experience with this vendor today. Not only do they have a factory direct relationship with Bodum, they provided me with exceptional customer service. Please keep D’s name and contact information on file for when we need to source French presses or other Bodum products in the future
The replacement part has arrived and looks great :) Thanks for your wonderful customer service. It's going to be rainy here in CA for the next few days and the fireplace will definitely be enjoyed!!
Tue 5/17/2011 2:15 PM
It was a pleasure talking with you! And it sure is nice doing business with you regarding both your quality
products as well as your personal touch!
A delay in the delivery would work fine as this order supplements an 11-Piece Viking set I purchased during the
Christmas Holiday. I am currently ordering pots and lids I feel round-out the entire set.
Thanks again for your wonderful support!
Wed 7/20/2011 4:27PM
Everything just arrived. The sink and faucet are beautiful! Thank you for all of you help getting this order in and out!